top of page

Shipping & Returns

Shipping & Delivery Policy

 

RCI Hospitality Solutions

At RCI Hospitality Solutions, we strive to process and deliver orders efficiently and reliably throughout South Africa.

​

Order Processing

  • Orders are processed once payment has been received and confirmed.

  • EFT payments must be accompanied by proof of payment sent to info@rcihospitalitysolutions.com.

  • Orders are typically processed within 1–3 business days, subject to stock availability.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

Delivery Areas

We deliver throughout South Africa using trusted courier and transport partners. Delivery availability may vary depending on your location.

​

Delivery Timeframes

Estimated delivery times are:

  • 1–3 business days

Delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, public holidays, and high-demand periods.

​

Shipping Costs

Shipping costs are calculated based on the delivery location, order size, weight, and product type. Applicable delivery charges will be communicated before your order is finalized.

 

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

 

Delivery Requirements

  • Customers must provide accurate delivery details and contact information when placing an order.

  • Someone must be available at the delivery address to receive and sign for the order where required.

  • RCI Hospitality Solutions cannot be held responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.

 

Damaged or Missing Items

Please inspect your order upon delivery. Any damaged, missing, or incorrect items must be reported within 48 hours of receipt by emailing info@rcihospitalitysolutions.com with relevant photos and order details.

 

Collection Option

Customers may arrange collection from our premises where available. Collection details and times will be confirmed once the order is ready.

 

Contact Us

For delivery-related enquiries, please contact:

RCI Hospitality Solutions
Email: info@rcihospitalitysolutions.com
Website: www.rcihospitalitysolutions.com

RCI Hospitality Solutions reserves the right to update this Shipping & Delivery Policy at any time without prior notice.

Return & Refund Policy

​

RCI Hospitality Solutions

At RCI Hospitality Solutions, we are committed to supplying quality hospitality products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

​

Returns

Returns may be requested within 7 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original packaging.

  • The product is in the same condition as received.

  • Proof of purchase or invoice is provided.

 

For hygiene and food safety reasons, we cannot accept returns on:

  • Food and beverage products that have been opened or used.

  • Perishable goods.

  • Custom-made or special-order items.

  • Products damaged due to misuse, neglect, or improper storage.

 

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery or collection by emailing info@rcihospitalitysolutions.com. Include:

  • Your order number

  • Photos of the product and packaging

  • A description of the issue

 

We will assess the claim and, where approved, arrange a replacement, credit, or refund.

 

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed via the original payment method within 5–10 business days.

Shipping, delivery, and collection fees are non-refundable unless the return is due to an error by RCI Hospitality Solutions.

 

Order Cancellations

Orders may be cancelled before dispatch. Once an order has been processed, packed, or dispatched, cancellation requests may be subject to administrative and handling charges.

 

Return Shipping

Unless the return is due to an incorrect, defective, or damaged item supplied by RCI Hospitality Solutions, the customer is responsible for any return shipping or transport costs.

 

Contact Us

For return requests or questions regarding this policy, please contact:

RCI Hospitality Solutions
Email: info@rcihospitalitysolutions.com
Website: www.rcihospitalitysolutions.com

RCI Hospitality Solutions reserves the right to refuse returns that do not meet the conditions outlined in this policy.

bottom of page